Abstract

The architecture of the service platform via AI chatbots is a research tool which was fabricated to specifically promote digital competency through the use of AI chatbots. The architecture of the service platform herein was initiated by the application of artificial intelligence technology integrated with chatbot technology to create the user interface that can interact with users through the use of languages; thereby, this service platform shall analyze questions or keywords from users and then respond with optimal answers. The objectives of this research are (1) to synthesize the conceptual framework of the architecture of the service platform via AI chatbots, (2) to develop the architecture of the service platform via AI chatbots, and (3) to study the results after development the architecture of the service platform via AI chatbots. The research instruments consist of (1) the architecture of the service platform via AI chatbots, and (2) the evaluation form on the suitability of the architecture of the service platform via AI chatbots. The results of this research show that the suitability of the architecture of the service platform via AI chatbots is at a highest level. However, this study is considered merely a pilot study, which is intended primarily to study the concepts and the feasibility to devise prototype architecture of the service platform via AI chatbots before using it as a guideline to further develop other service platforms via AI chatbots, which can be put in practical use indeed in the future.

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