Organizational Culture Artifacts and Compassionate Human Resources Practices in a Healthcare Organization

  •  Merlin Patricia Grueso-Hinestroza    
  •  Mónica López-Santamaría    
  •  Javier L González    
  •  Wilmer Salcedo    
  •  Marysella Amaya    


Compassion in organizations and their determinants is a research topic that is still underdeveloped, in consequence, a study was carried out with a sample of 112 employees in a health services organization in Bogotá (Colombia). To achieve this goal, the Organizational Culture Artifact Questionnaire -OCSA- and the Compassion Organizational Practices Questionnaire were administered. The results show that the organizational culture through its artifacts predicts in a significant way the adoption of compassion organizational practices. In analyzing the type of culture that has the greatest predictive power over compassionate organizational practices, it has been found that progressive culture has the greatest effect, in contrast to traditional culture. The conclusions discuss the practical implications of the study and its limitations.

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