Abstract

The main objective of this article is to analyze and discuss whether there is a solid evolution in the use of Artificial Intelligence (AI) within public administrations globally. The study is supported by Institutional Theory; and methodologically, it promotes an analysis of the literature and reports addressing the use and evolution of AI in public administration worldwide, particularly in the countries that are part of the Organization for Economic Cooperation and Development (OECD). The aim was to identify the most relevant measures to improve the performance and increase the productivity of public services by employing the automation of administrative processes and the reduction of bureaucracy; by improving decision-making based on real-time data analysis; and by offering personalized services to citizens. The results of the discussions and analysis of the literature and reports demonstrated that the evolution of AI use in public administration is closely related to the structuring of a smart government, capable of meeting society’s demands for efficient public administration. It’s also important to note that expectations for the use of AI in public administrations globally are diverse and complex, which highlights the magnitude of the challenges and opportunities associated with its use. These transformations are having a beneficial impact on government operations, as AI generates opportunities that impact efforts to improve public management performance.

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