Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

  •  Edward Nketiah-Amponsah    
  •  Ulrich Hiemenz    


A modern health system which provides high quality care has trickle-down effect on the quality of life of the individual
citizens and the overall economic development of the country. One method which is applicable to the measurement of
quality of health care is consumers’ ratings of the services provided. This paper investigated the overall level of
satisfaction associated with the choice of a health care provider. Parents whose children (aged-under five) fell sick four
weeks prior to the survey and had sought intervention within 2 days were asked their overall level of satisfaction with
health care providers. Using the ordered logit model the study confirms the notion in Ghana and elsewhere that private
health care is associated with higher levels of satisfaction or quality. Control variables that were found to be statistically
significant were gender of the child, maternal age and education, distance and waiting time among other. To the best of
our knowledge, no study has examined the effect of provider choice on overall satisfaction of health care in Ghana.

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