Study the Effect of Culture on Customer Loyalty on the Target Markets for Successful Export

Farzad Tarhani, Solmaz Janfadaei

Abstract


Export deals with a wide range of environmental factors, customers and competitors that are different with the domestic market. That’s why market research and export promotion require management plans and appropriate procedures to their target markets and audiences. Exporter before entering a foreign market requires that by doing the necessary research on the marketrealizethe type of information required and how to collect it from a country other than their country and study about the cultural dimensions.

In fact, differences in the environment, cultural, legal, political, economic, financial, geographic, multinational markets, free trade zones and economic agreements include the level of economic development and the risks and major exporter that they should do an investigation to consider the conditions of satisfaction and thus increase customer loyalty.

This applied research was done aims to determine the effect of culture on customer loyalty at target markets for successful export using a descriptive method by a questionnaire that its validity and reliability was calculated. To analyze the issue of structural equations and correlation test was used. Based on the results, this study found a relationship between the cultural dimension, cultural beliefs and cultural values and traditions with customer loyalty at target market.


Full Text:

PDF


DOI: https://doi.org/10.5539/res.v9n2p148

Copyright (c) 2017 Farzad Tarhani, Solmaz Janfadaei

License URL: http://creativecommons.org/licenses/by/4.0

Review of European Studies   ISSN 1918-7173 (Print)   ISSN 1918-7181 (Online)

Email: res@ccsenet.org
Copyright © Canadian Center of Science and Education 

To make sure that you can receive messages from us, please add the 'ccsenet.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.