International Performance and Innovation in Services: Preliminary Findings from Logistical and Engineering Consultancy Services


  •  Cristina Castro-Lucas    
  •  Mbaye Fall Diallo    
  •  Pierre-Yves Leo    
  •  Jean Philippe    

Abstract

This research aims to explore the relationship between service innovation and international development of service firms. Therefore a theoretical model is tested with the purpose of explaining how firms achieve international performance. Data from a specific survey answered by 51 top managers of business service firms are analyzed using the Partial Least Squares method. The result shows that service innovation does play a significant role in international performance but far less than international experience. Symmetrically, international competence of the firm’s personnel enhances innovative behavior. The ability to use ICT appears also to be a powerful driver for both strategies.


This work is licensed under a Creative Commons Attribution 4.0 License.
  • Issn(Print): 1913-9004
  • Issn(Onlne): 1913-9012
  • Started: 2008
  • Frequency: monthly

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Google-based Impact Factor (2019): 14.58

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