Impact of Leadership Styles on Employee Adaptability in Call Center: A Perspective of Telecommunication Industry in Malaysia

Rajendran Muthuveloo, Kanagaletchumy Kathamuthu, Teoh Ai Ping


The purpose of this study is to find how employees adapt to different leadership styles in call centers in the telecommunication industry. This exploratory research was conducted among employees in call centers in the telecommunication industry to test the relationship between Leadership Styles and Employee Adaptability. The researcher used statistical inference and more specifically Linear Regression to test the relationship between the two variables. Results indicated that all the three Leadership Styles have an influencing role on the Employee Adaptability. Due to company policy, high volume of responses was not achieved. Job functions of the employees not directly reporting to their managers causing employee not interested in responding the surveys. Also, this study did not investigate the maturity level of the employees which has influence on the adaptability. And, the researcher was not able to get responses from all employees working in shifts. Few studies have been explored in the Leadership Styles and Employee Adaptability, this study expands our knowledge of leadership styles effect on employees’ adaptability in call centers in telecommunication industry in Malaysia.

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Asian Social Science   ISSN 1911-2017 (Print)   ISSN 1911-2025 (Online)

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