Research Study: Towards a Collaborative Trust-Based Debugging Model for the Telecom Industry

  •  Ayse Kok Arslan    


This research presents the architecture of a collaborative troubleshooting platform to establish user trust by presenting practical scenarios of problem diagnosis using the technique of root-cause analysis in a high tech company in Silicon Valley. The study provides details of the implementation of debugging techniques within the field of telecommunication and demonstrates the feasibility of this problem-solving approach in a collaborative trouble-shooting platform to establish user trust.

This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1927-064X
  • ISSN(Online): 1927-0658
  • Started: 2012
  • Frequency: semiannual