Increasing Citizen Engagement and Participation through eGovernment in Jordan

  •  Raed Kareem Kanaan    
  •  Ra’ed Masa’deh    


Supporters of e-Government believe that this technology will be a panacea for enhancing the engagement and participation of citizens in politics and government. However, there is little empirical support for this assertion. Due to the rapid proliferation of e-Government in Jordan there is an impetus to determine how e-Government impacts citizen participation and engagement in politics and government within the country. Using qualitative phenomenological focus group interviews with 40 citizens who utilize e-Government, an effort was made to understand how this technology influences outcomes with regard to participation and engagement with government. The results indicate that those using e-Government were politically active before using the technology and have extensive experience with technology use. E-Government for the politically active serves to extend participation in the process. For individuals that lack technological savvy and/or are not politically active, e-Government alone may not be enough to increase citizen engagement and participation in politics and government.

This work is licensed under a Creative Commons Attribution 4.0 License.
  • ISSN(Print): 1913-1844
  • ISSN(Online): 1913-1852
  • Started: 2007
  • Frequency: monthly

Journal Metrics

(The data was calculated based on Google Scholar Citations)

h-index (January 2018): 30

i10-index (January 2018): 163

h5-index (January 2018): 19

h5-median(January 2018): 25