An Analysis of Wedding Services of the Sub-District Office of Religious Affairs Cipocok Jaya, Serang: Seen from Public Satisfaction and Employee Performance

H. B. Syafuri M. Hum

Abstract


This study was conducted to determine and analyze the wedding service, which was seen as a community of customer satisfaction and employee performance religious affairs office. This research was conducted by using quantitative methods. The sample was 120 heads of family communities of religious affairs office. The research was conducted in the office of religious affairs Cipocok Jaya District of the City and District of Petir, Serang. The instrument (questionnaire) of the research was data collectivity tool. The data study was analyzed using descriptive analysis and Pearson correlation analysis to determine the relationship of employee performance against service wedding, employee performance to the satisfaction of society, and the relationship of people's satisfaction wedding services.


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DOI: http://dx.doi.org/10.5539/jms.v5n1p200

Journal of Management and Sustainability   ISSN 1925-4725 (Print)   ISSN 1925-4733 (Online)

 

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