The Formation of Social-Psychological Competence in Professional Activity of Subjects Two Different Groups of Bank Workers

The research of the problems caused by occupational optimization of Bank employees aimed at creating a social-psychological competence in their professional activity, which is ordered in the labour market. The purpose of the article is aimed at identifying the personal characteristics of the subjects of the two different groups of Bank employees in their professional activities. A leading method is a method of testing aimed at identifying personal characteristics such as: empathic abilities, personality predisposition to conflict behavior, ability to listen, machiavellism. The article revealed that the socio-psychological competence of the subjects of the two different groups of Bank employees is determined by a set of specific vocational skills, such as empathic abilities, personality predisposition to conflict behavior, listening skills, the manifestation of machiavellism. The article can be useful for selection and placement of personnel in the internal environment.


Introduction
In the works Liebestod socio-psychological competence is defined as the integral personal characteristic that has motivational value, emotional and meaningful emotional components occurs due to the interaction of humans with partners at different levels (Berestov, 1994).
As the main component of the socio-psychological competence in the works Unimagana is a certain ability to organize the effective interaction in different interpersonal situations, and integrative its quality considers new knowledge, abilities and skills as a result of experiences of interaction with people (Emelyanov, 1991).
Research Caerta are very informative from the point of view of the content of the phenomenon of socio-psychological competence.Based on the proposed scheme components of competence and a number of definitions of this concept, you have the following options to describe the possible perspectives of socio-psychological competence.Socio-psychological competence as a component of any professional competence is filled with specific content only in the context of specific activities and corresponding issues.Socio-psychological competence is the ability of humans to recognize and control their social behavior, to understand the behavior of others, to understand the psychological mechanisms of occurrence of a particular emotional state, to own mechanisms of self-regulation necessary for the successful execution of activities, the ability to see the socio -psychological problems in their activities, the ability to formulate and seek adequate resolution.
Socio-psychological competence is the ability of an individual to interact effectively with people around him in the system of interpersonal relations, which is important not only in society, the financial culture of the population, but in the professional activity (Platonov, 1984).
According to the subject-activity theory, developed by S.L. Rubinstein and his disciples: K.A. Abulkhanova and A.V. Brushlinsky, human being determines and develops as the subject of the certain activity, a life subject, a culture subject (Abulhanova, 2013;Brushlinsky, 2006).The methodological basis of our research has become precisely a subject-activity theory of the subject of activity, developed in the scientific school of S.L. Rubinstein.
The subject of professional activity is accomplished through the human activity and perceiving of the activity.Wherein, the subject of professional activity manifests and develops in accordance with the socio-psychological characteristics of competence.

Material and Methods
The aim of our study was to identify manifestations of psychological characteristics in the professional activity of the subjects of the two types.To diagnose the following methods were used: a) diagnosis of the level of empathic abilities (VBA), which allows to identify the level of emotional component of empathy, as well as to establish empathic channels are dominant (rational channel of empathy, emotional channel of empathy, intuitive channel of empathy, installation, promote or inhibit empathy, penetration ability in empathy, identity) (Pliskin et al., 2002); (b) method of diagnosing predisposition of the individual to conflict behavior (Stomas).This technique allows you to see items such as: competition, collaboration, compromise, avoidance, or device, which selects persons in conflict situations (Pliskin et al., 2002); c) assessment of the ability to listen (Vmichael) to test how well-developed the ability to listen from the experts (Shepel, 2002); g) methods of research machiavellism personality (VNO) which allows to identify machiavellistick attitudes and beliefs of subjects (Mukhametzyanov et al., 2013).
We discovered the two types of professional activity during our investigation.The basis of differentiation the subjects of professional activity represented a kind of professional activities and responsibilities within the two departments of the bank.The first, it is the subjects of professional activity of Loans Product Support Department of the bank, call-centre on the professional slang.Secondly, it is the subjects of professional activity of Debt Collection Department.
We have called the employees of the LPSD "subjects-consultants".The main task of the subjects of this type is the consultation customers by phone -providing the necessary, complete and comprehensive information to "transformation" into a loyal customer of the bank.
Staff support credit products (OSKP) we have, conditionally named entities of the first type or the subjects of consultants".Their main aim is to encourage the client to perform obligations under the loan agreement and the repayment of accounts receivable.
The staff of the division of the original collection (UPSZ), named entities of the second type, or "subjectsfacilitators".The main purpose of the Department is to encourage the customer to fulfill the contractual obligations and the debt repayment.
It is important that the functioning in professional activities combines the two subject types we studied: They do know and perform the duties.But our customers see "subject-consultants" and "subject-facilitators" in another form, as legitimate and illegitimate specialists.Specialists of the Department of maintenance loan products or subjects consultants" they see in a legitimate way, i.e. it professionals who are well-behaved with respect to customers, they are kind, sympathetic, honest.But the experts of the Department of the initial collection of the debt or the so-called "subjects -facilitators" they see as illegitimate, i.e. they are perceived as evil and careless staff.

Results and Discussions
Measurement of the empathy level shows that the average score rational channel of empathy among "subject-consultants" is 2.7 points, emotional empathy channel -2.5 points, intuitive empathy channel -2.6 points, promote or impede empathy -2.9 points, penetration ability empathy -3.3 points and identification -3.2 points.Among "subjects-facilitators" score of the rational channel of empathy is 2.7 points, the emotional empathy channel -2.5 points, the intuitive empathy channel -2.6 points, promote or impede empathy -2.9 points, penetrating ability empathy -3.3 points, the identification -3, 2 points.
The rational channel of empathy and identification of the subjects we studied are the same, the differences in the intuitive channel empathy and penetration ability empathy are differed only by 0.1 points, and the emotional empathy channel and promote or impede empathy in both groups make up an equal number of points.
We note, comparing the group values, that on the foreground the values withdraw among the consultants, it relates to the fact that it is very important to comprehend a customer, its situation in order to find the right  3 We

Conclusion
Based on these data, we can conclude that the bank's employees increasingly characterized by the ability to influence people, the desire to be proactive in communicating and quickly establish contacts.
The data suggest that the socio-psychological competence of the subjects determines by a combination of the two types of specific professionally important qualities.
The success of the specialists' activity of the mentioned departments requires different degrees of severity.With the development of the skills of professional competence it requires a differentiated approach in programming for different employees (in this case referred to us) of departments of the bank.

Recommendations
We identified a number of personal characteristics of Bank employees, you need to consider when targeted adjustment of the level of socio-psychological competence in professional activities.Also the article is interesting to optimize the selection and placement of personnel in the internal Figure h