Abstract

This study aimed to identify the impact of organization culture on service quality provided by Ministry of Industry and Trade in the State of Kuwait, To achieve study goals. A questionnaire was designed and distributed over ministry employees. The study population consists of Ministry of Trade and Industry employees in the State of Kuwait. A convenience sample amounting (100) employees was selected

Several results have been concluded namely: There is a of statistically significant relationship impact of prevailing organization culture on service quality provided by the Ministry of Industry and Trade in the State of Kuwait, and there is a growing interest in prevailing organizational culture quality in the ministry, and there is a high quality level that is provided to ministry customers.

Several recommendations have been suggested, the most important of which are: to delegate some powers to e employees, and to involve employees in the decisions that are taken and related to their work. Attention has to be paid to non-rigidity in administrative decisions, and to develop the service provided to citizens

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