Knowledge Management Application and Its Effect on Internal Processes Effectiveness

Abstract

This study is aimed at investigating the application of knowledge management at the Arab Banking Corporation (ABC/Jordan), and its impact on the effectiveness of internal processes at the bank. The study sample consists of (450) employees working at the Arab Banking Corporation (ABC/Jordan). A special questionnaire was developed to collect the needed data from the study sample. The study revealed that the existence of knowledge management, and its effectiveness on internal processes, was significant. The results of the study also showed that there was an impact of statistical significance of (knowledge identification & knowledge application) on the effectiveness of internal processes at the bank. On the other hand, there was no impact of statistical significance of (knowledge generation & distribution of knowledge) on the effectiveness of internal processes at the bank.