Patient satisfaction: evaluating nursing care for patients hospitalized with cancer in Tehran teaching hospitals, Iran

Mehrnoosh Akhtari-Zavare, Mohd Yunus Abdullah, Mohd Yunus Abdullah, Syed Tajuddin Syed Hassan, Syed Tajuddin Syed Hassan, Salmiah Binti Said, Salmiah Binti Said, Mohammad Kamali, Mohammad Kamali

Abstract


Background: Patient satisfaction is used as an important indicator of quality care and is frequently included in healthcare planning and evaluation. A cross sectional study was conducted to examine the relationship between cancer patients’ satisfaction with nursing care in order to assist nurses in defining more clearly their roles in 10 government teaching hospitals in Tehran, Iran.

Method: A proportional stratified sampling method was used. Data was collected via validated Patient Satisfaction Questionnaire (PSQ) within a 3 month period.

Result: The majority of respondents was males (52.3%). The overall median age of respondent was 50 (Inter-quarter range, 26), ranging from 14 years old to 85 years old. The findings revealed that a vast majority of these respondents (82.8%) was satisfied with the nursing care provided to them, while the others (17.2%) were not. There was a significant relationship between patients’ satisfaction and University’s  hospital, types of treatment (P?0.05). Also; the University’s hospitals was the best predictor for level of satisfaction.

Conclusion: This study found that most of the respondents were satisfied with the nursing care, though they suggested some improvements especially with respect to interpersonal relation


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Global Journal of Health Science   ISSN 1916-9736(Print)   ISSN 1916-9744(Online)

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