Abstract

This research stems from an appreciation of ethnic diversity among university students, and the awareness thatdifferences can result in verbal or physical conflicts. University lecturers have an important role to play inhelping prevent and resolve student conflicts. Hence, they are required to create a climate conducive to teachingand learning, where what is taught has meaning in the student’s life. In the present research, we focused on“Civic Education”- a course meant to create awareness among students on the importance of nationalism,national identity and peaciful living within society from the Indonesian perspective. To establish how universityeducation can help to develop students into good conflict managers and to understand how they can solvedisputes arising from the differences in opinion, this research was carried out in two stages: the first stageinvolved preliminary information gathering with a view to designing a model for teaching conflict resolution.While the second stage was the implementation phase of the conflict resolution teaching model. The modelentailed discussions, practical problem solving skills, and role-playing. The activities carried out comprised ofreviewing the literature and course syllabus, collecting information, administering questionnaires, carrying outinterviews and finally formulating the model. The interviews were conducted at the campuses of universitiesprone to conflicts. The researchers employed a qualitative research approach, with the help of a case studymethod. Data collection techniques comprised of questionnaires, interviews, observations, and documentanalysis. The findings revealed that: 1) Lecturers lack knowledge and skills concerning conflict resolution andprevention among students; and 2) It was established that the implementation of the conflict resolution modelhas not been effective among students. Because they do not understand the stages involved in a peaceful conflictresolution or prevention process.

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