Knowledge Management: A Case Study on Employees Knowledge-Oriented Behaviour in the Electricity Distribution Company

Raja Danial Raja Ismail, Zunaidah Sulong

Abstract


The paper investigates the views of Managers and Senior Managers in an electricity distribution company in Malaysia with respect to human elements of Knowledge Management (KM). Based on three Knowledge Management tasks, i.e. Knowledge Application, Knowledge Distribution, and Knowledge Cultivation, the respondents collectively perceive that KM tasks are important to the company. The existing KM tasks are positively correlated with the ease of occurrence of KM activities that support those tasks. The behaviour is positively correlated with the ease of occurrence of KM activity groups of Culture, Embeddedness, Spontaneity, Subjectivity, and Transferability. Knowledge-oriented behaviour is positively correlated with organization performance, and there are positive correlations between KM tasks and knowledge culture.

Full Text: PDF DOI: 10.5539/ass.v9n7p218

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This work is licensed under a Creative Commons Attribution 3.0 License.

Asian Social Science   ISSN 1911-2017 (Print)   ISSN 1911-2025 (Online)

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